A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim

A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim

The main objective of this exercise is to study the customers service level provided by Container Haulage, Kontena Nasional Port Klang and to suggest any improvements if necessary. Besides that, the research is carry out in order to study the effect of customer service on the performance and efficie...

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Bibliographic Details
Main Author: Hashim, Hazlinda
Format: Student Project
Language:English
Published: Faculty of Business and Management 1994
Subjects:
HF Commerce
HE Transportation and Communications
Online Access:http://ir.uitm.edu.my/id/eprint/1317/
http://ir.uitm.edu.my/id/eprint/1317/1/PPb_HAZLINDA%20HASHIM%20BM%2094_5%20P01.pdf
id uitm-1317
recordtype eprints
spelling uitm-13172019-03-26T02:48:31Z http://ir.uitm.edu.my/id/eprint/1317/ A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim Hashim, Hazlinda HF Commerce HE Transportation and Communications The main objective of this exercise is to study the customers service level provided by Container Haulage, Kontena Nasional Port Klang and to suggest any improvements if necessary. Besides that, the research is carry out in order to study the effect of customer service on the performance and efficiency of KN haulage activities. Data is gathered through surveys, personal interviews and from published materials. It is found that the services provided by the company is at satisfactory, even thogh there are areas for improvement. It is recommended that the company should practise Electronic Data Interchange (EDI) thoroughly. Besides, appropriate training should be given to the staff and attempt should be made to improve the trailer's turnaround time. Faculty of Business and Management 1994 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/1317/1/PPb_HAZLINDA%20HASHIM%20BM%2094_5%20P01.pdf Hashim, Hazlinda (1994) A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim. [Student Project] (Unpublished)
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic HF Commerce
HE Transportation and Communications
spellingShingle HF Commerce
HE Transportation and Communications
Hashim, Hazlinda
A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim
description The main objective of this exercise is to study the customers service level provided by Container Haulage, Kontena Nasional Port Klang and to suggest any improvements if necessary. Besides that, the research is carry out in order to study the effect of customer service on the performance and efficiency of KN haulage activities. Data is gathered through surveys, personal interviews and from published materials. It is found that the services provided by the company is at satisfactory, even thogh there are areas for improvement. It is recommended that the company should practise Electronic Data Interchange (EDI) thoroughly. Besides, appropriate training should be given to the staff and attempt should be made to improve the trailer's turnaround time.
format Student Project
author Hashim, Hazlinda
author_facet Hashim, Hazlinda
author_sort Hashim, Hazlinda
title A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim
title_short A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim
title_full A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim
title_fullStr A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim
title_full_unstemmed A study of customer service rendered by Container Haulage, Kontena National, (Port Klang) / Hazlinda Hashim
title_sort study of customer service rendered by container haulage, kontena national, (port klang) / hazlinda hashim
publisher Faculty of Business and Management
publishDate 1994
url http://ir.uitm.edu.my/id/eprint/1317/
http://ir.uitm.edu.my/id/eprint/1317/1/PPb_HAZLINDA%20HASHIM%20BM%2094_5%20P01.pdf
first_indexed 2023-09-18T22:45:38Z
last_indexed 2023-09-18T22:45:38Z
_version_ 1777417205553561600

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