A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal

Service quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining and measuring it with no overall consensus emerging on either. Customer satisfaction and service quality are often treated together as functions of c...

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Main Authors:	Wahab, Mohd Irwan, Zainal, Ahmad Farid
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2012
Subjects:	Malaysia Student affairs services. Student personnel administration
Online Access:	http://ir.uitm.edu.my/id/eprint/14999/ http://ir.uitm.edu.my/id/eprint/14999/1/PPb_MOHD%20IRWAN%20WAHAB%20AM%2012_5.pdf

id	uitm-14999
recordtype	eprints
spelling	uitm-149992016-10-28T04:43:38Z http://ir.uitm.edu.my/id/eprint/14999/ A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal Wahab, Mohd Irwan Zainal, Ahmad Farid Malaysia Student affairs services. Student personnel administration Service quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining and measuring it with no overall consensus emerging on either. Customer satisfaction and service quality are often treated together as functions of customer’s perceptions and expectations and research has shown that high service quality contribute significantly to profitability. Service quality is required to be first measured in order to improve the quality in a service organization. Practitioners and academics are eager on measuring service quality accurately in order to have better understanding of its indispensable antecedent and consequences, and eventually ascertain methods for improving and measuring service quality in search for competitive advantage. This study will determine the level of satisfaction among the students towards the housing facilities at by Apartment Pelajar Jalan Tun Ali (APJTA) such as the room, cafeteria, laundry system, surau. The study was based on a survey carried out from the questionnaire that is administered involving 160 students. By using the descriptive analysis the level of satisfaction among the students towards the housing facilities are examined. The findings show that the levels of satisfaction among students are mixed. However, majority of students are satisfied with the housing facilities at APJTA. The findings of this study will help the management of APJTA or the to improve their service provided to the students in achieving the students’ satisfaction due to the evaluation of satisfaction level for every variables (facilities). Faculty of Administrative Science and Policy Studies 2012 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/14999/1/PPb_MOHD%20IRWAN%20WAHAB%20AM%2012_5.pdf Wahab, Mohd Irwan and Zainal, Ahmad Farid (2012) A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Malaysia Student affairs services. Student personnel administration
spellingShingle	Malaysia Student affairs services. Student personnel administration Wahab, Mohd Irwan Zainal, Ahmad Farid A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal
description	Service quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining and measuring it with no overall consensus emerging on either. Customer satisfaction and service quality are often treated together as functions of customer’s perceptions and expectations and research has shown that high service quality contribute significantly to profitability. Service quality is required to be first measured in order to improve the quality in a service organization. Practitioners and academics are eager on measuring service quality accurately in order to have better understanding of its indispensable antecedent and consequences, and eventually ascertain methods for improving and measuring service quality in search for competitive advantage. This study will determine the level of satisfaction among the students towards the housing facilities at by Apartment Pelajar Jalan Tun Ali (APJTA) such as the room, cafeteria, laundry system, surau. The study was based on a survey carried out from the questionnaire that is administered involving 160 students. By using the descriptive analysis the level of satisfaction among the students towards the housing facilities are examined. The findings show that the levels of satisfaction among students are mixed. However, majority of students are satisfied with the housing facilities at APJTA. The findings of this study will help the management of APJTA or the to improve their service provided to the students in achieving the students’ satisfaction due to the evaluation of satisfaction level for every variables (facilities).
format	Student Project
author	Wahab, Mohd Irwan Zainal, Ahmad Farid
author_facet	Wahab, Mohd Irwan Zainal, Ahmad Farid
author_sort	Wahab, Mohd Irwan
title	A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal
title_short	A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal
title_full	A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal
title_fullStr	A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal
title_full_unstemmed	A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal
title_sort	study on students’ satisfaction towards the housing facilities at apartment pelajar jalan tun ali (apjta) / mohd irwan wahab and ahmad farid zainal
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2012
url	http://ir.uitm.edu.my/id/eprint/14999/ http://ir.uitm.edu.my/id/eprint/14999/1/PPb_MOHD%20IRWAN%20WAHAB%20AM%2012_5.pdf
first_indexed	2023-09-18T22:52:53Z
last_indexed	2023-09-18T22:52:53Z
_version_	1777417661302439936

A study on students’ satisfaction towards the housing facilities at Apartment Pelajar Jalan Tun Ali (APJTA) / Mohd Irwan Wahab and Ahmad Farid Zainal

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