Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah
Both public and private sectors have given much attention to the concept of customer satisfaction in the past couple of decades. While most companies have developed strategies to improved quality and external customer service, internal customer satisfaction is a much neglected component of quality i...
| Main Authors: | , |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Administrative Science and Policy Studies
2013
|
| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/15011/ http://ir.uitm.edu.my/id/eprint/15011/1/PPb_MUHAMAD%20AFIQ%20AZMI%20AM%2013_5.pdf |