Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman
Counter service is the first step before the customer pursue the matter further. Counter services in an organization is important to give first impression for the customer. Instead of that, staff professionalism is very important in fulfilling customer satisfaction. It is mainly because staff profes...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
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Faculty of Administrative Science and Policy Studies
2012
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/15248/ http://ir.uitm.edu.my/id/eprint/15248/1/PPb_NURUL%20AKMA%20RAMLI%20AM%2012_5.pdf |