Customer satisfaction towards service quality of counter service at Syarikat Air Melaka Berhad (SAMB) Jalan Hang Tuah / Hazirah Masrom and Nor Nadziha Asmari
This research is conducted to examining the customer satisfaction level through service quality of Syarikat Air Melaka Berhad (SAMB). A survey on customer satisfaction level through service quality was conducted among customer in SAMB involved 100 respondents. The attributes of service quality such...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2015
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| Online Access: | http://ir.uitm.edu.my/id/eprint/17244/ http://ir.uitm.edu.my/id/eprint/17244/1/PPb_HAZIRAH%20%20MASROM%20BM%2015_5.pdf |