A study on the level of service quality: case for Northport Malaysia Bhd as Malaysia's world port / Aini Qamariah Mohd Yusof
This research is about a study on the level of service quality in Northport (M) Bhd as Malaysia's world port. Researcher has found out that to measures service quality, factors such as reliability, tangibles, responsiveness, assurance and empathy are important. However, in this research, resear...
| Format: | Student Project |
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| Published: |
Faculty of Business and Management
2007
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| Online Access: | http://ir.uitm.edu.my/id/eprint/17934/ |