A study on employee awareness towards ISO 9000 standards in improving service quality at DAHE Industries Malaysia Sdn. Bhd. / Siti Rauhana Ahmad
The purpose of this study is to investigate the level of awareness of employees at DAHE Industries Sdn Bhd about ISO 9000 standards in improving their service quality. A total of 34 respondents were involved in this study , which constitutes 52% of the response rate . Chapter 4 of this report is par...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2001
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| Online Access: | http://ir.uitm.edu.my/id/eprint/18616/ http://ir.uitm.edu.my/id/eprint/18616/1/PPb_SITI%20RAUHANA%20AHMAD%20BM%2001_5.pdf |