The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/19014/ http://ir.uitm.edu.my/id/eprint/19014/1/PPb_EZDIANA%20HANANI%20TUMINGAN%20BM%2005_5.pdf |
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uitm-19014 |
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| recordtype |
eprints |
| spelling |
uitm-190142018-02-05T06:27:54Z http://ir.uitm.edu.my/id/eprint/19014/ The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan Tumingan, Ezdiana Hanani Demography. Population. Vital events The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found that for the function performed by ASNB's agent, the unit holders perceived it as important function to them and ranking 1st is an ability of the agent to provide a standardized service for the unit holders. Besides that, the level of customer satisfaction results to satisfactory for all services provided by ASNB's agent. From this research, it indicates that there is a significant relationship between perceived importance of function performed by ASNB's agent and customer satisfaction. It also indicates that there is a significant relationship between selected demographic and customer satisfaction on services provided by ASNB's agent. Faculty of Business and Management 2005 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/19014/1/PPb_EZDIANA%20HANANI%20TUMINGAN%20BM%2005_5.pdf Tumingan, Ezdiana Hanani (2005) The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan. [Student Project] (Unpublished) |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Teknologi MARA |
| building |
UiTM Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
Demography. Population. Vital events |
| spellingShingle |
Demography. Population. Vital events Tumingan, Ezdiana Hanani The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan |
| description |
The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found that for the function performed by ASNB's agent, the unit holders perceived it as important function to them and ranking 1st is an ability of the agent to provide a standardized service for the unit holders. Besides that, the level of customer satisfaction results to satisfactory for all services provided by ASNB's agent. From this research, it indicates that there is a significant relationship between perceived importance of function performed by ASNB's agent and customer satisfaction. It also indicates that there is a significant relationship between selected demographic and customer satisfaction on services provided by ASNB's agent. |
| format |
Student Project |
| author |
Tumingan, Ezdiana Hanani |
| author_facet |
Tumingan, Ezdiana Hanani |
| author_sort |
Tumingan, Ezdiana Hanani |
| title |
The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan |
| title_short |
The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan |
| title_full |
The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan |
| title_fullStr |
The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan |
| title_full_unstemmed |
The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan |
| title_sort |
relationships among the perceived importance of asnb's agent functions, selected demographic and customer satisfaction on services rendered by asnb's agent: maybank, taman melawati, kuala lumpur / ezdiana hanani hj tumingan |
| publisher |
Faculty of Business and Management |
| publishDate |
2005 |
| url |
http://ir.uitm.edu.my/id/eprint/19014/ http://ir.uitm.edu.my/id/eprint/19014/1/PPb_EZDIANA%20HANANI%20TUMINGAN%20BM%2005_5.pdf |
| first_indexed |
2023-09-18T23:01:39Z |
| last_indexed |
2023-09-18T23:01:39Z |
| _version_ |
1777418213462638592 |