Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi
Total Quality Management (TQM) has appeared to be significant in the hotel and tourism industries over the last decades. With the intense competition among organizations in hotel and tourism industries to fulfil customers increasing demand patterns, many organizations have restructure their TQM prac...
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| Format: | Article |
| Language: | English |
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Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Kampus Puncak Alam Campus
2017
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| Online Access: | http://ir.uitm.edu.my/id/eprint/19521/ http://ir.uitm.edu.my/id/eprint/19521/ http://ir.uitm.edu.my/id/eprint/19521/8/AJ_NORZUWANA%20SUMARJAN%20JTHCA%20B%2017.pdf |