A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid

From year 1992 until 2003 the number of passengers KTM Berhad intercity train services decreased year to year. The purpose of study is to identify the factors that affect the customer usage of KTM Berhad intercity train services. The factors can be measure on the weaknesses of KTM Berhad intercity t...

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Bibliographic Details
Main Author:	Halid, Khairunnisa
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Theory. Method. Relation to other subjects. Performance Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/21453/ http://ir.uitm.edu.my/id/eprint/21453/1/PPb_KHAIRUNNISA%20HALID%20M%20BM%2006_5.pdf

id	uitm-21453
recordtype	eprints
spelling	uitm-214532018-11-01T09:57:24Z http://ir.uitm.edu.my/id/eprint/21453/ A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid Halid, Khairunnisa Theory. Method. Relation to other subjects. Performance Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations From year 1992 until 2003 the number of passengers KTM Berhad intercity train services decreased year to year. The purpose of study is to identify the factors that affect the customer usage of KTM Berhad intercity train services. The factors can be measure on the weaknesses of KTM Berhad intercity train services. This paper consists of five chapters, which explain the subject matter in stages. Chapter 1 explains the introduction. Chapter 2 explains the literature review, which relates to the subject studied and theoretical framework, which act as a guide to the research flow and process. For chapter 3, research methodology is explained, which consist of methods and sampling techniques be used. Data findings and discussions is explained in chapter 4, derived from the information obtain from respondents. And finally, chapter 5 contain summary of results and findings, which explain conclusions and recommendations. Faculty of Business and Management 2006 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/21453/1/PPb_KHAIRUNNISA%20HALID%20M%20BM%2006_5.pdf Halid, Khairunnisa (2006) A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Theory. Method. Relation to other subjects. Performance Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
spellingShingle	Theory. Method. Relation to other subjects. Performance Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Halid, Khairunnisa A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid
description	From year 1992 until 2003 the number of passengers KTM Berhad intercity train services decreased year to year. The purpose of study is to identify the factors that affect the customer usage of KTM Berhad intercity train services. The factors can be measure on the weaknesses of KTM Berhad intercity train services. This paper consists of five chapters, which explain the subject matter in stages. Chapter 1 explains the introduction. Chapter 2 explains the literature review, which relates to the subject studied and theoretical framework, which act as a guide to the research flow and process. For chapter 3, research methodology is explained, which consist of methods and sampling techniques be used. Data findings and discussions is explained in chapter 4, derived from the information obtain from respondents. And finally, chapter 5 contain summary of results and findings, which explain conclusions and recommendations.
format	Student Project
author	Halid, Khairunnisa
author_facet	Halid, Khairunnisa
author_sort	Halid, Khairunnisa
title	A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid
title_short	A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid
title_full	A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid
title_fullStr	A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid
title_full_unstemmed	A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid
title_sort	study on factors that affect the customer usage of ktm berhad intercity train services / khairunnisa halid
publisher	Faculty of Business and Management
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/21453/ http://ir.uitm.edu.my/id/eprint/21453/1/PPb_KHAIRUNNISA%20HALID%20M%20BM%2006_5.pdf
first_indexed	2023-09-18T23:06:35Z
last_indexed	2023-09-18T23:06:35Z
_version_	1777418523532853248

A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid

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