The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
The long term success of organizations depends on many factors. In the service sector organizations need to strive through service quality. The organizations try to satisfy customers by providing best quality services. Customer satisfaction is one of the other indicator to an organization to know ho...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2010
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| Online Access: | http://ir.uitm.edu.my/id/eprint/24797/ http://ir.uitm.edu.my/id/eprint/24797/1/PPb_AZWANI%20ABU%20BAKAR%20M%20BM%2010_5.pdf |