The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar

The long term success of organizations depends on many factors. In the service sector organizations need to strive through service quality. The organizations try to satisfy customers by providing best quality services. Customer satisfaction is one of the other indicator to an organization to know ho...

Full description

Bibliographic Details
Main Author:	Abu Bakar, Azwani
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Management of airlines Passenger service Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/24797/ http://ir.uitm.edu.my/id/eprint/24797/1/PPb_AZWANI%20ABU%20BAKAR%20M%20BM%2010_5.pdf

id	uitm-24797
recordtype	eprints
spelling	uitm-247972019-07-25T07:25:24Z http://ir.uitm.edu.my/id/eprint/24797/ The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar Abu Bakar, Azwani Management of airlines Passenger service Customer services. Customer relations The long term success of organizations depends on many factors. In the service sector organizations need to strive through service quality. The organizations try to satisfy customers by providing best quality services. Customer satisfaction is one of the other indicator to an organization to know how successful they providing their services to the customers. Once a service is delivered to a customer, the quality of service provided plays an important role in retaining that customer. These studies determine the factors that determine service quality of the Customer Service Agent in Passenger Handling Department at KL Airport Services Sdn Bhd. These studies consist of four chapters, which is chapter one explains the background and introductions of study while chapter two is on issue arise from the study as well as its purpose. Chapters three explores literatures related to the title and chapter 4 discuss on the findings obtained to support the issue. Finally conclusion is summarized on the last topic. Based on the findings, most of the customers which are Airlines and Passenger are satisfied with services given by the company as there are no major problem arises and the number of complaint received by the Passenger Handling Department are minimal. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/24797/1/PPb_AZWANI%20ABU%20BAKAR%20M%20BM%2010_5.pdf Abu Bakar, Azwani (2010) The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Management of airlines Passenger service Customer services. Customer relations
spellingShingle	Management of airlines Passenger service Customer services. Customer relations Abu Bakar, Azwani The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
description	The long term success of organizations depends on many factors. In the service sector organizations need to strive through service quality. The organizations try to satisfy customers by providing best quality services. Customer satisfaction is one of the other indicator to an organization to know how successful they providing their services to the customers. Once a service is delivered to a customer, the quality of service provided plays an important role in retaining that customer. These studies determine the factors that determine service quality of the Customer Service Agent in Passenger Handling Department at KL Airport Services Sdn Bhd. These studies consist of four chapters, which is chapter one explains the background and introductions of study while chapter two is on issue arise from the study as well as its purpose. Chapters three explores literatures related to the title and chapter 4 discuss on the findings obtained to support the issue. Finally conclusion is summarized on the last topic. Based on the findings, most of the customers which are Airlines and Passenger are satisfied with services given by the company as there are no major problem arises and the number of complaint received by the Passenger Handling Department are minimal.
format	Student Project
author	Abu Bakar, Azwani
author_facet	Abu Bakar, Azwani
author_sort	Abu Bakar, Azwani
title	The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
title_short	The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
title_full	The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
title_fullStr	The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
title_full_unstemmed	The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
title_sort	study of factors determining service quality of the customer service agents in passenger handling department (kl airport services sdn bhd) / azwani abu bakar
publisher	Faculty of Business and Management
publishDate	2010
url	http://ir.uitm.edu.my/id/eprint/24797/ http://ir.uitm.edu.my/id/eprint/24797/1/PPb_AZWANI%20ABU%20BAKAR%20M%20BM%2010_5.pdf
first_indexed	2023-09-18T23:13:23Z
last_indexed	2023-09-18T23:13:23Z
_version_	1777418951244906496

The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar

Similar Items