KLAS in – flight catering: measuring the effectiveness of service quality towards customer satisfaction / Mohd Syafierul Sabu
The purpose of this research is to investigate the effectiveness of service quality implemented by KLAS In-Flight Catering towards customer satisfaction. The other objective is identifying the level of customer satisfaction towards the service implemented by KLAS In-Flight Catering through various d...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2010
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| Online Access: | http://ir.uitm.edu.my/id/eprint/25518/ http://ir.uitm.edu.my/id/eprint/25518/1/PPb_MOHD%20SYAFIERUL%20SABU%20BM%20M%2010_5.pdf |