Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim

This research is mainly focus on the service quality dimensions that includes tangible, reliability, responsiveness, assurance and empathy that influence tourist satisfaction at Bandar Hilir, Melaka. The objectives of this study are to identify the elements of service quality that gives impact on to...

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Main Authors:	Mohd Koyah, Nuramirah, Ibrahim, Siti Karimah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2014
Subjects:	Travel and state. Tourism Service industries Consumer satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/26235/ http://ir.uitm.edu.my/id/eprint/26235/1/PPb_NURAMIRAH%20MOHD%20KOYAH%20BM%20M%2014_5.pdf

id	uitm-26235
recordtype	eprints
spelling	uitm-262352020-01-29T05:47:44Z http://ir.uitm.edu.my/id/eprint/26235/ Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim Mohd Koyah, Nuramirah Ibrahim, Siti Karimah Travel and state. Tourism Service industries Consumer satisfaction This research is mainly focus on the service quality dimensions that includes tangible, reliability, responsiveness, assurance and empathy that influence tourist satisfaction at Bandar Hilir, Melaka. The objectives of this study are to identify the elements of service quality that gives impact on tourist perception towards service provider and also to define level of satisfaction towards tourists about service provider in Bandar Hilir Melaka. Besides that, in order to determine the most influence elements in service quality that gives satisfaction towards tourists in Bandar Hilir Melaka. From the result of this research will shows that whether the tourists that comes to Bandar Hilir satisfied or not towards the service that provide by service provider and how well the service quality dimensions influence the tourists satisfaction at Bandar Hilir, Melaka. Therefore, this research has been set up and been carried out to test and reveal the answer of this research objectives. Faculty of Business and Management 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/26235/1/PPb_NURAMIRAH%20MOHD%20KOYAH%20BM%20M%2014_5.pdf Mohd Koyah, Nuramirah and Ibrahim, Siti Karimah (2014) Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Travel and state. Tourism Service industries Consumer satisfaction
spellingShingle	Travel and state. Tourism Service industries Consumer satisfaction Mohd Koyah, Nuramirah Ibrahim, Siti Karimah Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim
description	This research is mainly focus on the service quality dimensions that includes tangible, reliability, responsiveness, assurance and empathy that influence tourist satisfaction at Bandar Hilir, Melaka. The objectives of this study are to identify the elements of service quality that gives impact on tourist perception towards service provider and also to define level of satisfaction towards tourists about service provider in Bandar Hilir Melaka. Besides that, in order to determine the most influence elements in service quality that gives satisfaction towards tourists in Bandar Hilir Melaka. From the result of this research will shows that whether the tourists that comes to Bandar Hilir satisfied or not towards the service that provide by service provider and how well the service quality dimensions influence the tourists satisfaction at Bandar Hilir, Melaka. Therefore, this research has been set up and been carried out to test and reveal the answer of this research objectives.
format	Student Project
author	Mohd Koyah, Nuramirah Ibrahim, Siti Karimah
author_facet	Mohd Koyah, Nuramirah Ibrahim, Siti Karimah
author_sort	Mohd Koyah, Nuramirah
title	Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim
title_short	Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim
title_full	Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim
title_fullStr	Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim
title_full_unstemmed	Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim
title_sort	customer satisfaction among international tourists towards local service provider at bandar hilir, melaka / nuramirah mohd koyah and siti karimah ibrahim
publisher	Faculty of Business and Management
publishDate	2014
url	http://ir.uitm.edu.my/id/eprint/26235/ http://ir.uitm.edu.my/id/eprint/26235/1/PPb_NURAMIRAH%20MOHD%20KOYAH%20BM%20M%2014_5.pdf
first_indexed	2023-09-18T23:16:28Z
last_indexed	2023-09-18T23:16:28Z
_version_	1777419145071034368

Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim

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