E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar

E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar

Trust was often cited as the main reason why many customers are still sceptical about some online vendors The purpose of this paper is to identify the elements of trust in ecommerce interactions and how far the element of trust has influence a business transactions electronically. A survey was co...

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Bibliographic Details
Main Authors: Shahibi, Mohd Sazili, Abu Bakar, Zaitun
Format: Article
Language:English
Published: Institute of Business Excellence and UPENA 2010
Subjects:
Success in business. Performance
Electronic commerce
Online Access:http://ir.uitm.edu.my/id/eprint/874/
http://ir.uitm.edu.my/id/eprint/874/1/AJ_MOHD%20SAZILI%20SHAHIBI%20BMQR%20IBE%2010.pdf
id uitm-874
recordtype eprints
spelling uitm-8742018-11-05T07:43:18Z http://ir.uitm.edu.my/id/eprint/874/ E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar Shahibi, Mohd Sazili Abu Bakar, Zaitun Success in business. Performance Electronic commerce Trust was often cited as the main reason why many customers are still sceptical about some online vendors The purpose of this paper is to identify the elements of trust in ecommerce interactions and how far the element of trust has influence a business transactions electronically. A survey was conducted on Information System Personnel in Selangor State government office. The result revealed policy clearly stated on the website has been identified by the researcher as a dominant element to the Internet user to trust a certain website. 69.4 percent of the respondents considered the element of return policy in e-commerce website as significant and a core trust element in ecommerce applications Institute of Business Excellence and UPENA 2010 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/874/1/AJ_MOHD%20SAZILI%20SHAHIBI%20BMQR%20IBE%2010.pdf Shahibi, Mohd Sazili and Abu Bakar, Zaitun (2010) E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar. Business and Management Quarterly Review (BMQR), 1 (4). pp. 1-7.
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Success in business. Performance
Electronic commerce
spellingShingle Success in business. Performance
Electronic commerce
Shahibi, Mohd Sazili
Abu Bakar, Zaitun
E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
description Trust was often cited as the main reason why many customers are still sceptical about some online vendors The purpose of this paper is to identify the elements of trust in ecommerce interactions and how far the element of trust has influence a business transactions electronically. A survey was conducted on Information System Personnel in Selangor State government office. The result revealed policy clearly stated on the website has been identified by the researcher as a dominant element to the Internet user to trust a certain website. 69.4 percent of the respondents considered the element of return policy in e-commerce website as significant and a core trust element in ecommerce applications
format Article
author Shahibi, Mohd Sazili
Abu Bakar, Zaitun
author_facet Shahibi, Mohd Sazili
Abu Bakar, Zaitun
author_sort Shahibi, Mohd Sazili
title E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
title_short E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
title_full E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
title_fullStr E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
title_full_unstemmed E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
title_sort e-commerce interaction and the elements of trust / mohd sazili shahibi , zaitun abu bakar
publisher Institute of Business Excellence and UPENA
publishDate 2010
url http://ir.uitm.edu.my/id/eprint/874/
http://ir.uitm.edu.my/id/eprint/874/1/AJ_MOHD%20SAZILI%20SHAHIBI%20BMQR%20IBE%2010.pdf
first_indexed 2023-09-18T22:45:09Z
last_indexed 2023-09-18T22:45:09Z
_version_ 1777417175092428800

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