An empirical test of TQM in public service sector and its impact on customer satisfaction
This article is based on the result of a TQM study aimed at investigating the relationship between TQM and customer satisfaction, as well as the strength of their manifest indicators. Several studies have proven that TQM practices have a significant positive impact on organizational performances....
| Main Author: | |
|---|---|
| Format: | Article |
| Published: |
Penerbit ukm
2005
|
| Online Access: | http://journalarticle.ukm.my/1802/ http://journalarticle.ukm.my/1802/ |