Model persamaan struktur kesetiaan pelanggan perkhidmatan jalur lebar HSDPA
This paper reports the structural equation modelling of the interrelationship among several latent factors which include customer satisfaction and customer loyalty for describing the quality of broadband wireless service HSDPA. A survey was conducted using questionnaires filled by 385 customers o...
| Main Authors: | , , , , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2009
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| Online Access: | http://journalarticle.ukm.my/1900/ http://journalarticle.ukm.my/1900/ |