Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities

Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities

The implementation of the ISO 9000 quality management system within the Malaysian local government organizations has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the IS...

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Main Authors: Muhammad Rosmizan Abdul Wahab, Shardy Abdullah, Arman Abdul Razak
Format: Article
Language:English
Published: Faculty of Social Sciences and Humanities, UKM,Bangi 2014
Online Access:http://journalarticle.ukm.my/7120/
http://journalarticle.ukm.my/7120/
http://journalarticle.ukm.my/7120/1/5.geografia-apr2014-shardy_etal-bi-edam.pdf
id ukm-7120
recordtype eprints
spelling ukm-71202016-12-14T06:43:08Z http://journalarticle.ukm.my/7120/ Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities Muhammad Rosmizan Abdul Wahab, Shardy Abdullah, Arman Abdul Razak, The implementation of the ISO 9000 quality management system within the Malaysian local government organizations has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the ISO 9000. Quantitative data were obtained through a questionnaire survey of randomly sampled 53 local authorities. Results from the analysis show that most of the Malaysian local authorities were inclined to use the 11 implementation steps that have been proposed by the government as a guide to implement ISO 9000 within their respective organizations. Faculty of Social Sciences and Humanities, UKM,Bangi 2014-04 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/7120/1/5.geografia-apr2014-shardy_etal-bi-edam.pdf Muhammad Rosmizan Abdul Wahab, and Shardy Abdullah, and Arman Abdul Razak, (2014) Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities. Geografia : Malaysian Journal of Society and Space, 10 (2). pp. 59-67. ISSN 2180-2491 http://www.ukm.my/geografia/v2/index.php
repository_type Digital Repository
institution_category Local University
institution Universiti Kebangasaan Malaysia
building UKM Institutional Repository
collection Online Access
language English
description The implementation of the ISO 9000 quality management system within the Malaysian local government organizations has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the ISO 9000. Quantitative data were obtained through a questionnaire survey of randomly sampled 53 local authorities. Results from the analysis show that most of the Malaysian local authorities were inclined to use the 11 implementation steps that have been proposed by the government as a guide to implement ISO 9000 within their respective organizations.
format Article
author Muhammad Rosmizan Abdul Wahab,
Shardy Abdullah,
Arman Abdul Razak,
spellingShingle Muhammad Rosmizan Abdul Wahab,
Shardy Abdullah,
Arman Abdul Razak,
Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
author_facet Muhammad Rosmizan Abdul Wahab,
Shardy Abdullah,
Arman Abdul Razak,
author_sort Muhammad Rosmizan Abdul Wahab,
title Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
title_short Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
title_full Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
title_fullStr Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
title_full_unstemmed Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
title_sort implementing the iso 9000 steps at the local level: a survey of malaysian local authorities
publisher Faculty of Social Sciences and Humanities, UKM,Bangi
publishDate 2014
url http://journalarticle.ukm.my/7120/
http://journalarticle.ukm.my/7120/
http://journalarticle.ukm.my/7120/1/5.geografia-apr2014-shardy_etal-bi-edam.pdf
first_indexed 2023-09-18T19:48:49Z
last_indexed 2023-09-18T19:48:49Z
_version_ 1777406081509621760

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