Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia

Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia

Developing an efficient public transportation system is an on-going challenge in many developing countries including a middle income country such as Malaysia. This study analyses the confidence level of youths in the quality of public transport services in the Klang Valley (Greater KL). Primary da...

Full description

Bibliographic Details
Main Authors: Dzuhailmi Dahalan, Jeffrey Lawrence D’Silva, Haslinda Abdullah, Ismi Arif Ismail, Nobaya Ahmad
Format: Article
Language:English
Published: Faculty of Social Sciences and Humanities, UKM,Bangi 2015
Online Access:http://journalarticle.ukm.my/9140/
http://journalarticle.ukm.my/9140/
http://journalarticle.ukm.my/9140/1/2x.fullgeo-sept15-dzulhailmi.pdf
id ukm-9140
recordtype eprints
spelling ukm-91402016-12-14T06:49:05Z http://journalarticle.ukm.my/9140/ Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia Dzuhailmi Dahalan, Jeffrey Lawrence D’Silva, Haslinda Abdullah, Ismi Arif Ismail, Nobaya Ahmad, Developing an efficient public transportation system is an on-going challenge in many developing countries including a middle income country such as Malaysia. This study analyses the confidence level of youths in the quality of public transport services in the Klang Valley (Greater KL). Primary data were collected from a field questionnaire survey of 445 Klang Valley youths who were frequent users of public transportation in the area. It was found that although the majority of the respondents were frequent users of public transportation their level of confidence in the quality of public transportation service provided by the operators was only moderate. Most of them, nevertheless, acknowledged the importance of public transportation in their daily life but stressed on the imperative of upgrading the service quality of the system so as to enhance their confidence level in it. Faculty of Social Sciences and Humanities, UKM,Bangi 2015 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/9140/1/2x.fullgeo-sept15-dzulhailmi.pdf Dzuhailmi Dahalan, and Jeffrey Lawrence D’Silva, and Haslinda Abdullah, and Ismi Arif Ismail, and Nobaya Ahmad, (2015) Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia. Geografia : Malaysian Journal of Society and Space, 11 (9). pp. 12-22. ISSN 2180-2491 http://www.ukm.my/geografia/v2/index.php?cont=a&item=2&thn=2015&vol=11&issue=9&ver=loc
repository_type Digital Repository
institution_category Local University
institution Universiti Kebangasaan Malaysia
building UKM Institutional Repository
collection Online Access
language English
description Developing an efficient public transportation system is an on-going challenge in many developing countries including a middle income country such as Malaysia. This study analyses the confidence level of youths in the quality of public transport services in the Klang Valley (Greater KL). Primary data were collected from a field questionnaire survey of 445 Klang Valley youths who were frequent users of public transportation in the area. It was found that although the majority of the respondents were frequent users of public transportation their level of confidence in the quality of public transportation service provided by the operators was only moderate. Most of them, nevertheless, acknowledged the importance of public transportation in their daily life but stressed on the imperative of upgrading the service quality of the system so as to enhance their confidence level in it.
format Article
author Dzuhailmi Dahalan,
Jeffrey Lawrence D’Silva,
Haslinda Abdullah,
Ismi Arif Ismail,
Nobaya Ahmad,
spellingShingle Dzuhailmi Dahalan,
Jeffrey Lawrence D’Silva,
Haslinda Abdullah,
Ismi Arif Ismail,
Nobaya Ahmad,
Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
author_facet Dzuhailmi Dahalan,
Jeffrey Lawrence D’Silva,
Haslinda Abdullah,
Ismi Arif Ismail,
Nobaya Ahmad,
author_sort Dzuhailmi Dahalan,
title Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
title_short Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
title_full Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
title_fullStr Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
title_full_unstemmed Youth confidence in the quality of public transport services: the case of Greater KL, Malaysia
title_sort youth confidence in the quality of public transport services: the case of greater kl, malaysia
publisher Faculty of Social Sciences and Humanities, UKM,Bangi
publishDate 2015
url http://journalarticle.ukm.my/9140/
http://journalarticle.ukm.my/9140/
http://journalarticle.ukm.my/9140/1/2x.fullgeo-sept15-dzulhailmi.pdf
first_indexed 2023-09-18T19:54:08Z
last_indexed 2023-09-18T19:54:08Z
_version_ 1777406415287091200

Similar Items