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Modelling Impotance Perfomance Analysis (IPA) to improve service quality in luxury hotel / Nor Atiqah Abdul Karim , Nur Shuhada Mohamad Radzi and Siti Mariah Mohd Basri
by
Mohd Basri, Siti Mariah
,
Abdul Karim, Nor Atiqah
,
Mohamad Radzi, Nur Shuhada
Published 2015
“…
Faculty
of
Hotel
and
Tourism
Management
…”
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Universiti Teknologi MARA
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Abdul Karim, Nor Atiqah
Mohamad Radzi, Nur Shuhada
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Mohd Basri, Siti Mariah
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