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3“… is to identify the differences in service quality of retail banking between Auckland and Kuala Lumpur…”
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4by World Bank Group“… Bank Group (WBG) undertook a Retail Banking Diagnostic focusing…”
Published 2018
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6“… on service quality especially in retail banking. However, this study is focused on the service quality…”
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7by Ibrahim, Mohamad Izzuddin“… in offering Islamic Retail Banking (IRB) to the market. This study analysed the factors (IRB Attributes…”
Published 2019
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8“…Customer retention is very crucial to the continuous survival of retail banking anywhere…”
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