Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress

Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress

This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and compl...

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Bibliographic Details
Main Authors: Post, David, Agarwal, Sanjay
Format: Policy Note
Language:English
en_US
Published: World Bank, Washington, DC 2014
Subjects:
ACCESS TO INFORMATION
ACCESS TO TECHNOLOGY
ACCOUNTABILITY
ACTION PLAN
ANTICORRUPTION
BACK OFFICE
BASIC
BEST PRACTICE
CAPACITY BUILDING
CIVIL SOCIETY
CIVIL SOCIETY ORGANIZATIONS
COLLABORATION
COMMUNICATION STRATEGIES
COMMUNITIES
COMMUNITY DEVELOPMENT
COMMUNITY MEMBERS
COMMUNITY PARTICIPATION
COMPLAINT
COMPLAINTS
CORRUPTION
CUSTOMER SERVICE
DATABASE DESIGN
DECISION MAKING
DEDICATED PHONE
DISCUSSIONS
DISTRICTS
E-MAIL
E-MAIL ADDRESS
ENGINEER
ENGINEERS
FRAUD
FREEDOM OF INFORMATION
FREQUENTLY ASKED QUESTIONS
GOOD GOVERNANCE
GOVERNMENT OFFICES
GOVERNMENT OFFICIALS
HARD COPIES
HUMAN RESOURCE
ID
IDEAS
IDENTIFICATION NUMBER
INSIGHTS
INTEGRATION
INTEGRITY
INTERNAL PROCESSES
INVESTIGATION
INVESTIGATIONS
JAVA
JUDICIAL SYSTEMS
KIOSKS
LAWS
LEARNING
MATERIAL
MESSAGING
MOBILE PHONES
OPERATING ENVIRONMENT
OPERATIONAL EFFICIENCY
ORGANIZATIONAL STRUCTURE
PHONE NUMBER
PROJECT MANAGEMENT
PUBLISHING
RADIO
REAL-TIME ACCESS
RESETTLEMENT
RESULT
RESULTS
RURAL COMMUNITIES
SERVICE DELIVERY
SOCIAL DEVELOPMENT
SOCIAL SERVICES
TECHNICAL ASSISTANCE
TELEPHONE
TRANSPARENCY
USER
USER GROUPS
USERS
USES
VALUE CHAIN
VARIETY
VERIFICATION
VILLAGE LEVEL
WEB
WEBSITE
WEBSITES
Online Access:http://documents.worldbank.org/curated/en/2012/01/16306146/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-2-2-part-2-practice-grievance-redress
http://hdl.handle.net/10986/18364

Internet

http://documents.worldbank.org/curated/en/2012/01/16306146/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-2-2-part-2-practice-grievance-redress
http://hdl.handle.net/10986/18364

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