Citizen Service Centers in Kenya : The Role of Huduma Centers in Advancing Citizen-Centered Service Delivery in a Context of Devolution and Digitization

Citizen Service Centers in Kenya : The Role of Huduma Centers in Advancing Citizen-Centered Service Delivery in a Context of Devolution and Digitization

This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology and establishing citizen service cent...

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Bibliographic Details
Main Authors: Firestone, Rachel Sohn, Schott, Berenike, Kinuthia, Muratha, Omollo, Annette
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
LOCAL GOVERNMENT
MUNICIPAL SERVICES
SERVICE DELIVERY
DIGITIZATION
DEVOLUTION
CITIZEN ENGAGEMENT
Online Access:http://documents.worldbank.org/curated/en/971401498753976220/Citizen-service-centers-in-Kenya-the-role-of-Huduma-Centers-in-advancing-citizen-centered-service-delivery-in-a-context-of-devolution-and-digitization
http://hdl.handle.net/10986/27482

Internet

http://documents.worldbank.org/curated/en/971401498753976220/Citizen-service-centers-in-Kenya-the-role-of-Huduma-Centers-in-advancing-citizen-centered-service-delivery-in-a-context-of-devolution-and-digitization
http://hdl.handle.net/10986/27482

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