Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]
This study in particular examines the quality service performance in academic library. The reason for choosing academic libraries at the four (4) Research Universities is because this university has a high merit provides service par excellence. Thus, the implementation of quality service could be a...
| Main Authors: | , , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
Research Management Institute
2011
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/22467/ http://ir.uitm.edu.my/id/eprint/22467/1/LP_JUNAIDA%20ISMAIL%20IRMI%20K%2011_5.pdf |