A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop suc...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Sage
2018
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/1/A%20Strategic%20Initiative%20for%20Successful%20Reverse%20Logistics%20Management%20in%20Retail%20Industry.pdf |