A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry

This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop suc...

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Bibliographic Details
Main Authors: Panigrahi, Shrikant, Foo, Weng Kar, Tan, Ai Fen, Lam, Kah Hoe, Melvin, Wong
Format: Article
Language:English
Published: Sage 2018
Subjects:
Online Access:http://umpir.ump.edu.my/id/eprint/21146/
http://umpir.ump.edu.my/id/eprint/21146/
http://umpir.ump.edu.my/id/eprint/21146/
http://umpir.ump.edu.my/id/eprint/21146/1/A%20Strategic%20Initiative%20for%20Successful%20Reverse%20Logistics%20Management%20in%20Retail%20Industry.pdf