A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry

This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop suc...

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Main Authors:	Panigrahi, Shrikant, Foo, Weng Kar, Tan, Ai Fen, Lam, Kah Hoe, Melvin, Wong
Format:	Article
Language:	English
Published:	Sage 2018
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/1/A%20Strategic%20Initiative%20for%20Successful%20Reverse%20Logistics%20Management%20in%20Retail%20Industry.pdf

id	ump-21146
recordtype	eprints
spelling	ump-211462018-08-29T04:47:07Z http://umpir.ump.edu.my/id/eprint/21146/ A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry Panigrahi, Shrikant Foo, Weng Kar Tan, Ai Fen Lam, Kah Hoe Melvin, Wong HD28 Management. Industrial Management This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop successful reverse logistics strategic framework with critical factors. A problem-driven content analysis methodology was also conducted reviewing previous studies published from 2008 through 2015 to determine the key factors that affect reverse logistics decisions of managers towards successful reverse logistics management. This study provided new insight on reverse logistics as an important strategic initiative for the retailers to gain customer satisfaction, competitive advantage and cost effectiveness. A reverse logistics framework that is developed in this article will be able to add value to supply chain and logistics studies. Reverse flow driven by motivation is an important implication for managers to manage logistics activities. Managers must emphasize on potential corporate benefits to reduce costs and add customer value. Sage 2018 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/21146/1/A%20Strategic%20Initiative%20for%20Successful%20Reverse%20Logistics%20Management%20in%20Retail%20Industry.pdf Panigrahi, Shrikant and Foo, Weng Kar and Tan, Ai Fen and Lam, Kah Hoe and Melvin, Wong (2018) A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry. Global Business Review, 19 (3_suppl). pp. 151-175. ISSN 0973-0664 https://doi.org/10.1177/0972150918758096 10.1177/0972150918758096
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Panigrahi, Shrikant Foo, Weng Kar Tan, Ai Fen Lam, Kah Hoe Melvin, Wong A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
description	This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop successful reverse logistics strategic framework with critical factors. A problem-driven content analysis methodology was also conducted reviewing previous studies published from 2008 through 2015 to determine the key factors that affect reverse logistics decisions of managers towards successful reverse logistics management. This study provided new insight on reverse logistics as an important strategic initiative for the retailers to gain customer satisfaction, competitive advantage and cost effectiveness. A reverse logistics framework that is developed in this article will be able to add value to supply chain and logistics studies. Reverse flow driven by motivation is an important implication for managers to manage logistics activities. Managers must emphasize on potential corporate benefits to reduce costs and add customer value.
format	Article
author	Panigrahi, Shrikant Foo, Weng Kar Tan, Ai Fen Lam, Kah Hoe Melvin, Wong
author_facet	Panigrahi, Shrikant Foo, Weng Kar Tan, Ai Fen Lam, Kah Hoe Melvin, Wong
author_sort	Panigrahi, Shrikant
title	A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
title_short	A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
title_full	A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
title_fullStr	A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
title_full_unstemmed	A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
title_sort	strategic initiative for successful reverse logistics management in retail industry
publisher	Sage
publishDate	2018
url	http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/ http://umpir.ump.edu.my/id/eprint/21146/1/A%20Strategic%20Initiative%20for%20Successful%20Reverse%20Logistics%20Management%20in%20Retail%20Industry.pdf
first_indexed	2023-09-18T22:30:55Z
last_indexed	2023-09-18T22:30:55Z
_version_	1777416279692410880

A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry

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