Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens : A Summary of Major Trends and a Design Guide for Citizen Service Centers

Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens : A Summary of Major Trends and a Design Guide for Citizen Service Centers

Countries across the globe are establishing new and improving existing citizen service centers (CSCs) to better serve their citizens. This note provides an overview of recent developmentsimpacting CSC operations as well as a CSC design guide meant...

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Bibliographic Details
Main Authors: Pfeil, Helene, Schott, Berenike, Agarwal, Sanjay
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
SERVICE DELIVERY
MUNICIPAL SERVICES
LOCAL GOVERNMENT
CITIZEN ENGAGEMENT
Online Access:http://documents.worldbank.org/curated/en/108371498753288065/Recent-developments-and-key-considerations-impacting-the-operations-of-one-stop-shops-for-citizens-a-summary-of-major-trends-and-a-design-guide-for-citizen-service-centers
http://hdl.handle.net/10986/27485

Internet

http://documents.worldbank.org/curated/en/108371498753288065/Recent-developments-and-key-considerations-impacting-the-operations-of-one-stop-shops-for-citizens-a-summary-of-major-trends-and-a-design-guide-for-citizen-service-centers
http://hdl.handle.net/10986/27485

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