Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation

Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation

This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the t...

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Main Authors: Pfeil, Helene, Schott, Berenike, Agarwal, Sanjay
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
HUMAN RIGHTS
SERVICE DELIVERY
CITIZEN ENGAGEMENT
Online Access:http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation
http://hdl.handle.net/10986/27486
id okr-10986-27486
recordtype oai_dc
spelling okr-10986-274862021-05-25T10:54:41Z Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation Pfeil, Helene Schott, Berenike Agarwal, Sanjay HUMAN RIGHTS SERVICE DELIVERY CITIZEN ENGAGEMENT This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the tool presented here can also beuseful to clients such as citizen service center managers to deepen their understanding of the value of a human rights based assessment and to improve the quality, accessibility, and effectiveness of service delivery. The tool consists of an introduction to the human rights-based approach (HRBA), its relevance to citizen service centers, rationales for adopting the approach, and a 20-question survey instrument. 2017-06-30T14:55:03Z 2017-06-30T14:55:03Z 2017-06 Brief http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation http://hdl.handle.net/10986/27486 English en_US Citizen Service Centers;No. 5 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Brief
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic HUMAN RIGHTS
SERVICE DELIVERY
CITIZEN ENGAGEMENT
spellingShingle HUMAN RIGHTS
SERVICE DELIVERY
CITIZEN ENGAGEMENT
Pfeil, Helene
Schott, Berenike
Agarwal, Sanjay
Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
relation Citizen Service Centers;No. 5
description This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the tool presented here can also beuseful to clients such as citizen service center managers to deepen their understanding of the value of a human rights based assessment and to improve the quality, accessibility, and effectiveness of service delivery. The tool consists of an introduction to the human rights-based approach (HRBA), its relevance to citizen service centers, rationales for adopting the approach, and a 20-question survey instrument.
format Brief
author Pfeil, Helene
Schott, Berenike
Agarwal, Sanjay
author_facet Pfeil, Helene
Schott, Berenike
Agarwal, Sanjay
author_sort Pfeil, Helene
title Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
title_short Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
title_full Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
title_fullStr Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
title_full_unstemmed Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
title_sort human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation
publisher World Bank, Washington, DC
publishDate 2017
url http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation
http://hdl.handle.net/10986/27486
_version_ 1764465019669446656

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