One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services

One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country,...

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Bibliographic Details
Main Authors: Blunt, Melvyn, Davidsen, Soren, Agarwal, Sanjay, Pfeil, Helene, Schott, Berenike
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
SERVICE DELIVERY
LOCAL GOVERNMENT
DECENTRALIZATION
HUMAN RIGHTS
Online Access:http://documents.worldbank.org/curated/en/509861498753741062/One-stop-shops-in-Vietnam-changing-the-face-of-public-administration-for-citizens-and-businesses-through-a-single-door-to-multiple-services
http://hdl.handle.net/10986/27487

Internet

http://documents.worldbank.org/curated/en/509861498753741062/One-stop-shops-in-Vietnam-changing-the-face-of-public-administration-for-citizens-and-businesses-through-a-single-door-to-multiple-services
http://hdl.handle.net/10986/27487

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