The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

This case study provides an overview of the Pan evo Citizen Service Center (CSC), which, since its establishment in 2009, has delivered a variety of municipal services to citizens under one roof. It examines the measures established by the municipal team to guarantee equal access to services fo...

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Bibliographic Details
Main Authors: Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike Laura, Johns, Kimberly D.
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
SERVICE DELIVERY
MUNICIPAL SERVICES
LOCAL GOVERNMENT
HUMAN RIGHTS
CITIZEN ENGAGEMENT
Online Access:http://documents.worldbank.org/curated/en/210201498765213377/The-city-of-Pancevo-s-citizen-service-center-Serbia-streamlining-service-delivery-and-fostering-inclusion-at-the-municipal-level
http://hdl.handle.net/10986/27483

Internet

http://documents.worldbank.org/curated/en/210201498765213377/The-city-of-Pancevo-s-citizen-service-center-Serbia-streamlining-service-delivery-and-fostering-inclusion-at-the-municipal-level
http://hdl.handle.net/10986/27483

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