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  1. 1
    City of Accra, Ghana Consultative Citizens' Report Card
    by World Bank
    Published 2012
    Subjects: “…LOWER LEVELS OF SERVICE…”
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  2. 2
    The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level
    Subjects: “…SERVICE DELIVERY…”
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  3. 3
    Engaging with Citizens to Improve Services
    by World Bank
    Published 2014
    Subjects: “…CITIZEN ENGAGEMENT…”
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  4. 4
    Citizens and soldiers the dilemmas of military service
    by COHEN
    Published 1985
    Subjects: “…Military service, Voluntary United States…”
  5. 5
    Citizen-Driven Innovation : A Guidebook for City Mayors and Public Administrators
    Subjects: “…e-service…”
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  6. 6
    Indicators of Citizen-Centric Public Service Delivery
    by World Bank Group
    Published 2018
    Subjects: “…SERVICE DELIVERY…”
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  7. 7
    Mainstreaming Citizen Feedback on Service Delivery using ICTs : Findings and Lessons from ICT-based Feedback Surveys on Water Supply and Sanitation Services in Indian Cities
    Subjects: “…service delivery…”
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  8. 8
    Are You Satisfied? Citizen Feedback and Delivery of Urban Services
    by Deichmann, Uwe, Lall, Somik V.
    Published 2014
    Subjects: “…URBAN SERVICES…”
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  9. 9
    Citizen Service Centers in Kenya : The Role of Huduma Centers in Advancing Citizen-Centered Service Delivery in a Context of Devolution and Digitization
    Subjects: “…MUNICIPAL SERVICES…”
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  10. 10
    New public management and alternative service delivery in senior citizen care services
    “… the NPM for senior citizen care services. Specifically, the study highlights the level of involvement…”
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  11. 11
    The Global City Indicators Program : A More Credible Voice for Cities
    by Bhada, Perinaz, Hoornweg, Dan
    Published 2012
    Subjects: “…CITY SERVICES…”
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  12. 12
    Citizens, soldiers and national armies military service in France and Germany, 1789-1830
    by Hippler
    Published 2007
  13. 13
    Top 10 Quick-Win Smart City Services for Cairo Governorate : Estimated Budgets and Actions
    by World Bank
    Published 2019
    Subjects: “…CITIZEN SERVICE CENTER…”
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  14. 14
    Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements
    by World Bank
    Published 2017
    Subjects: “…CITIZEN ACTION…”
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  15. 15
    Fostering Impactful Citizen Engagement
    Subjects: “…CITIZEN ENGAGEMENT…”
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  16. 16
    Citizens, Politicians, and Providers : The Latin American Experience with Service Delivery Reform
    by Fiszbein, Ariel
    Published 2012
    Subjects: “…BASIC SERVICES…”
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  17. 17
    Improving Sewerage Services and Management for Baghdad Citizens using the Rapid Results Approach
    by World Bank
    Published 2014
    Subjects: “…PUBLIC SERVICES…”
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  18. 18
    City Indicators : Now to Nanjing
    Subjects: “…CITIES…”
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  19. 19
    Africa and Decentralization : Enter the Citizens
    by Matovu, George W. M.
    Published 2012
    Subjects: “…PUBLIC SERVICE DELIVERY…”
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  20. 20
    Measurement of performance-service indicators of KLIA transit
    Subjects: “…NA9000 Aesthetics of cities. City planning and beautifying…”
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